1. Quality Check on Delivery
Please inspect your hair immediately on delivery. If there's a factory defect, missing bundle, or wrong item sent, notify us within 24 hours with an unboxing video and photos. We'll replace it at no cost.
Policy
Refund & Exchange Policy
Sysa's Beauty Hair Collection
2. No Returns / Refunds After Installation
For hygiene reasons, we cannot accept returns or refunds once hair is washed, dyed, cut, bleached, or installed. Premium hair cannot be resold after use.
3. Unused Hair — 7-Day Exchange
Unused, unopened hair in original packaging can be exchanged within 7 days of delivery. Customer pays return shipping. Refunds are only issued if we sent the wrong item or a defective batch.
4. Damaged in Transit
If the courier damages your parcel, contact us within 48 hours with photos of the box and item. We'll file a claim and send a replacement.
5. Colour / Swatch Differences
Hair colour may vary slightly due to lighting and monitor differences. We don't offer refunds for colour mismatch. Please ask for a video swatch before you buy to avoid this.
6. Custom Wigs / Units
Made-to-order wigs, custom colours, and glueless units are non-refundable. All sales are final since they're made just for you.
How to contact us
WhatsApp 067 780 2799 with your order number and proof. We reply within 24 hours.